Custom AI Assistant for Makhdoom
A smart assistant that helps importers and exporters identify Harmonized System (HS) codes, check duties/VAT, and generate the exact documents required for compliance replacing scattered portals and broker dependence with one reliable solution.
Industry
Logistics & Supply Chain
Project state
Riyadh
Country
KSA
Project Overview
About
In global trade, every product needs a Harmonized System (HS) code to determine duties, VAT, and documents. Yet businesses face scattered portals, inconsistent broker advice, and costly delays from misclassifications. Makhdoom partnered with Stixor to build EMT.AI, an AI-powered customs assistant that simplifies compliance by centralizing HS codes, duties/VAT, and paperwork in one interface reducing errors, saving time, and speeding up clearance.
Key Features & Benefits
01
01. HS Code Identification:
Quickly match products to the right HS code, reducing misclassification and rework at the border.
02
02. Duties & VAT in One View:
See up-to-date duty and VAT amounts for your origin and destination route without jumping between websites.
03
03. Document Checklist:
Get an exact list of forms, certificates, and declarations needed for the product and country—no guesswork.
Technology we have used to build
Challenges & Solution
Challenges at Makhdoom
Customers were losing time and money because key information was scattered across multiple systems. Businesses struggled with HS code misclassification, fragmented tariff data, complex documentation rules, and user-unfriendly systems leading to delays, higher costs, and compliance risks.
Classification Errors
Manual HS code selection led to frequent mistakes and penalties.
Data Fragmentation
Tariff and VAT details were scattered across multiple databases.
Complex Documentation
Paperwork requirements varied across products and regions.
Limited Accessibility
Non-technical users found compliance tools confusing and slow.
Key Functionalities of the Custom AI Assistant for Makhdoom
Unified Compliance Hub
HS codes, duties/VAT, and documentation in a single workflow so teams don’t chase information.
Real-Time Information
Duty/VAT and requirements reflect the latest available guidance for the chosen product and route.
Simple, Conversational Experience
Users ask questions and receive clear next steps—useful for operations, finance, and sales alike.
Overview
Results & Benefits of Custom AI Assistant for Makhdoom
Faster processing
Businesses complete compliance tasks up to 70% faster, improving trade efficiency.
Lower risk
Accurate classification and automated data lower penalties and misclassification errors.
Cost control
Automation and smart alternatives minimize operational and compliance costs.
Why Choose Stixor for Custom AI Assistant?
Stixor builds solutions that make complex work simple. With EMT.AI, we turned a process that depended on scattered portals and broker calls into a single, usable assistant. Our approach focuses on clarity, accuracy, and adoption—so teams ship with confidence, leadership sees predictable outcomes, and the business scales across new products and destinations without adding manual overhead.
